Frequently asked questions

Most mix analysis runs in your browser on your device. Waveform, loudness, and spectrum views are computed locally so you can inspect a track without sending the full file to our servers for basic analyzer work.

When you chat, we send the messages and context needed for a useful reply — for example mix metrics, a short audio clip you attach for region analysis, or MIDI summaries you choose to include. We do not use your uploads to train public models. Attachments you add only for a single turn may not be stored in your saved chat history.

Sign-in is handled through Supabase Auth. Saved conversations and account settings are stored in our database and tied to your user id. Use a strong password and keep your email verified so you can recover access and use paid features safely.

Tokens are credits for tutor interactions. A message on its own costs 1 token. Attach anything — mix data, MIDI, a MIDI revision, highlights, an image, or an audio clip — and the message costs 2. Attaching several at once still costs 2, so a message is never more than 2 tokens. Visuals the tutor draws itself are not attachments and cost nothing.

Free accounts include 15 tokens total for the lifetime of the account — not per month. When they are used up, upgrade to Basic or Pro for a monthly allowance. If you have not been able to decide whether BananaBoat Academy is for you, email [email protected] and ask for a few extra tokens.

Basic includes 500 tokens per month and Pro includes 1200 tokens per month. Your allowance refreshes each billing period. Free-tier tokens do not reset once the lifetime pool is spent.

Every tier has the same tools — the plans differ in how much you can use them. Free includes the full Academy workspace, the AI tutor, browser mix tools, MIDI tools, region audio in chat, the lesson dashboard, saved tutor chats (up to 50), and 15 lifetime tokens. Basic adds 500 tokens per month and up to 100 saved chats. Pro raises the monthly allowance to 1200 tokens, stores up to 300 saved chats, allows longer chat audio clips (60s, against 30s on Free and Basic), and includes priority support. When you save a new chat beyond your limit, the oldest saved chat is removed automatically.

All verified accounts can use the lesson dashboard, save tutor chats (within your plan’s limit), generate practice ideas from saved sessions, and continue threads from the Academy. Free tier uses your lifetime token pool; Basic and Pro include a larger monthly allowance.

Open the Pricing page while logged in to start checkout for Basic or Pro. Billing is handled through our payment provider. You can manage subscription details from your account area once subscribed.

Yes. On a phone you can open the Academy tutor chat, attach images, spend tokens as usual, and save chats to your dashboard. Mix analysis, MIDI tools, and region audio attachments need a larger screen — open the Academy on desktop for the full workspace.

Mixing help focuses on uploaded audio: levels, spectrum, and mix feedback. Theory help focuses on MIDI and musical ideas, including piano-roll style tools. Both share the same tutor chat; switch tools with the tabs in the Academy workspace.

While you stay in the same browser session, your Academy chat is restored locally so you can visit Account or other pages and return without losing the thread. Saved conversations on Basic and Pro sync to your account and appear on the dashboard.

Verified email unlocks the Academy, token usage, and checkout. It also helps with password reset and keeps your account secure.

Use the feedback form (linked in the footer) for bugs and feature ideas, or email [email protected] for general support. We aim to reply within a few business days.